tag:blogger.com,1999:blog-3826703000880725842024-03-13T07:45:47.493-07:00The Live chat software blog. The best live chat tools on the internet!Everything you need to know about live chat and live support software. The number 1 place to be for help, support and deals for live chat software.Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.comBlogger73125tag:blogger.com,1999:blog-382670300088072584.post-25115485391912669252019-10-06T04:35:00.002-07:002019-10-06T04:37:04.373-07:009 Reasons Why Live Chat Software is the Future of Business<br />
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<b><span style="background: white; color: black; font-family: "arial" , sans-serif; font-size: 23.0pt;">9 Reasons Why Live Chat Software is the Future of
Business</span></b><b><span style="font-family: "times new roman" , serif; font-size: 24.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Any business has customer service as its backbone. It plays a vital role
in growing your customer base. According to a study by</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://about.americanexpress.com/press-release/wellactually-americans-say-customer-service-better-ever"><span style="color: black; font-family: "arial" , sans-serif; font-size: 11.0pt; text-decoration: none;"> </span><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">American Express</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">, Americans are willing to spend 9%
more on brands providing superior customer service.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Live chat in today’s modern era has become an essential part of business
operations. It is amongst the best communication channel offering a quick
real-time response to customers. It boosts customer satisfaction and retention
rates.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; font-size: 12.0pt;">B</span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">izrate Insight’s ‘The </span><span style="color: #38393c; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">eMarketer Ecommerce Insights Report’ found that live chat is one of the
most favored communication channels of customers with brands. More than 3 in 10
of the respondents said they used this method.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">So what makes live chat important for customers and the future of
customer service? Find out some </span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://financesonline.com/5-creative-ways-to-use-live-chat-software-for-marketing/"><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">creative
live chat software uses</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> below:</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Generate Analytics
and Report</span></b><span style="color: black; font-family: "arial" , sans-serif; font-size: 16.0pt;"> </span><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">With quality live chat software features, you can view chat histories of
all agents as well as all kinds of customized reports. This compares to email
support which only shows exchanges of messages between you and the customer and
others who made inquiries.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Phone support, on the other hand, makes it difficult to review the
performance of your staff, unless calls are recorded and you have time to
listen to random conversations. Both platforms provide you with a limited
ability to evaluate staff performance and accountability.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Access to customized reports and chat histories is essential for you to
see the volume of chat requests that were ignored or accepted. Meanwhile, the
volume of site visitors and other metrics can help you boost traffic and
improve marketing strategies.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Analytics also provide you essential insight into your agents for
performance monitoring and in determining whether training and staffing
adjustments are needed.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Promote Proactive Outreach</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Live chat allows customers and visitors to reach businesses instantly.
Yet what makes it truly powerful is its proactive outreach abilities. While
site visitors can </span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://www.imsupporting.com/live-chat-software-features/customize-live-chat-popups-windows/"><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">click
your chat button</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> to reach out to you whenever they like, a better </span><span style="background: white; color: #151b26; font-family: "arial" , sans-serif;">chat box for website
also enables agents to do likewise.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="background: white; color: #151b26; font-family: "arial" , sans-serif;">Modern live chat software for website can alert
agents to site visitor arrivals and provide crucial data they can utilize to
initiate conversations. An agent’s chat request can be automatically or
manually sent depending on predefined rules. Such proactive chat initiation
helps visitors find the information they need in no time and thus boost
conversion rates.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Grow Market Reach</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Clients and consumers love doing business with organizations that are
accessible. Merely having a website does not always make visitors feel
comfortable placing orders on it. According to the</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://www.accenture.com/us-en/_acnmedia/pdf-39/accenture-pov-dynamic-consumers.pdf"><span style="color: black; font-family: "arial" , sans-serif; font-size: 11.0pt; text-decoration: none;"> </span><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">Accenture</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> study, 50% of consumers engage with
their brand monthly through live chats, and 85% of them say it’s easier to
connect through it.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Consumers want websites with live chat support that enable them to
contact you anytime and arrange purchases or make inquiries. This
includes customers who are at a far distance from your physical shop location
like those abroad who are restricted by costly international dialing rates.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Offer Customer Convenience</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The convenience and accessibility of your customer service are major
deciding factors for many consumers to avail of your products or
services. In an Ovum survey where participants were asked to name two
ways companies can enhance their customer service, the top two responses were
accessibility and quick agent response.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Live chat software offers you site visitors with quick access to support
and sales staff. Visitors who can contact you with great ease for any problem
or question they may have </span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://www.imsupporting.com/live-chat-software-features/mobile-tablet-friendly-live-chat-software/"><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">using any
device</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> will have more
confidence in your company as one with valuable support and knowledge. This
will lead them to respond with increased spending and better reviews.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Expedite Problem Solving</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">While your help articles are providing excellent support in solving
issues, customers may not be able to find them quickly with so many such
documents online. Live chat enables agents to push links to help articles
directly through the chat window, saving customers from the lengthy step by
step troubleshooting procedures. Even the most complicated issues can be
resolved quickly and efficiently through screen-sharing capabilities of most
live chat software.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Identify Customer Pain Points</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Traditional customer support systems like phone calls and emails are
inadequate to identify customer pain points since only an individual or team
can receive or listen to them. Live chat, on the other hand, allows supervisors
and administrators access to all chat histories which they can search, filter,
and sort out to discover the pain points of customers immediately. The
management can, therefore, determine the needs or problems of their customers
quickly and identify ways to resolve them.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Improve Customer Loyalty</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">With all the benefits mentioned above, it is easy to infer that live
chat provides the highest customer satisfaction levels compared to traditional
email and phone support. Customers are more confident to do business with
companies that have an instantaneous, hassle-free and easy support system. Live
chat enables you to </span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://www.8x8.com/call-center/solutions/help-desk/help-desk-support-application"><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">enhance
customer experience</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> by providing them an immediate response to their inquiries about your
product or service, resolving issues quickly, and assuring your customers that
you are always available. This is a basic but still an effective ingredient in
improving customer loyalty.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Boost Sales</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
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<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The chat box for website can increase conversion thrice or five times
over. It can also deliver as much as 6,000% return on investment. It only
suggests that live chat features are useful in lead generation and sales boost
as they come with many opportunities for the sales team and support staff to
convert visitors into paying customers or clients.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><span style="mso-list: Ignore;">9.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><!--[endif]--><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Minimize Cost</span></b><b><span style="color: black; font-family: "arial" , sans-serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 12.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt;">
<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Traditional support systems can be quite expensive, both in terms of
person-per-hour and toll charges. </span><span style="background: white; color: #151b26; font-family: "arial" , sans-serif;">Live chat software for website, on the other hand,
costs less by up to 30% as they empower your agents or staff members to assist
as many visitors as possible and multi-task at once. Most live chat agents can
handle at least three chats simultaneously on average. This advantage is
referred to as chat concurrency. It can save you a lot of money on personnel
costs.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="color: black; font-family: "arial" , sans-serif; font-size: 17.0pt;">Why Invest in Live
Chat Software?</span></b><b><span style="font-family: "times new roman" , serif; font-size: 18.0pt;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 12.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt;">
<span style="background: white; color: black; font-family: "arial" , sans-serif;">T</span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">his article has gone through several data and fresh ideas concerning
live chat and the many </span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://www.tidio.com/blog/customer-relationship/"><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">ways to
build strong relationships with customers</span></a></span><span style="color: #151b26; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> through it</span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">. The list of its benefits and the
reasons why it will soon be the future of customer servic<span style="background: white;">e is growing with each passing moment. It is now your
turn to decide which live chat software to pick. If you wish to stand out from
the competition, you must strive for a 24/7 availability of your customer
support. Ensure that you have somebody waiting to address your customer
concerns whenever needed. This makes live chat support tool worth buying
in this modern era.</span></span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 12.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt;">
<span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">A recent study by</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><a href="https://www.telusinternational.com/landing/compare-chat-vs-voice-customer-service/"><span style="color: black; font-family: "arial" , sans-serif; font-size: 11.0pt; text-decoration: none;"> </span><span style="color: #1155cc; font-family: "arial" , sans-serif; font-size: 11.0pt;">TELUS International</span></a></span><span style="color: black; font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> found that a lot of big companies do
not have chat box for website. Only 9% of the 1,000 websites subjected to the
study have live chat customer support. This only suggests that when you decide
to install this technology, you will have an advantage over your competitors in
terms of quick and friendly support access. This also gives you a chance to
engage your site visitors proactively, grabbing a large customer base share and
make more sales before everybody could do in the future.</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></div>
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<br />Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-25877794400555997502016-12-28T04:09:00.001-08:002016-12-28T04:09:08.795-08:00Live Chat Software for 2017<h2>
Whats the best live chat tool for 2017?</h2>
<div>
Live chat or Live Support have become a very popular tool for almost any e-commerce website.</div>
<div>
By using live chat, business's have been able to gain extra sales and increase customer satisfaction two fold almost over night.</div>
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With 2016 being a great year for online business and 2017 looking to be even better, why wouldn't you use live chat on your website?</div>
<div>
<br /></div>
<h3>
Who uses live chat?</h3>
<div>
Live chat is used by millions of companies and websites around the world. Its an affordable bit of software that can help a business grow.</div>
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Websites like Microsoft, Ebay, Paypal even Government all use live chat to either sell to or support their users.</div>
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You dont want to be left behind!</div>
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Companies like <a href="https://www.imsupporting.cvom/" target="_blank">IMsupporting </a>provide a great live chat dashboard and platform at a reasonable price!</div>
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<h3>
Features of live chat in 2017</h3>
<div>
Live chat comes with many features. The most popular are as follows. However you normally get a lot more than just indicated here!</div>
<div>
<br /></div>
<div>
<ul>
<li>Realtime website user analytics</li>
<li>Visitor monitoring</li>
<li>Private SSL encrypted live chat</li>
<li>Emoji support</li>
<li>Attachment support</li>
<li>Co-browsing</li>
<li>Feedback</li>
<li>Multi-operator </li>
<li>Departments</li>
</ul>
</div>
<h3>
Benefits of using live chat in 2017</h3>
<div>
The benefits of using live chat in most cases vastly outweigh the negatives.</div>
<div>
<br /></div>
<div>
You dont need to be selling something to need live chat. Its a great method to support your current user base and retain customers!</div>
<div>
<br /></div>
<div>
What if you are selling something?</div>
<div>
<br /></div>
<div>
Well, Live chat helps here too. By allowing your visitors to talk to your online sales staff, you gain an advantage over a static website. </div>
<div>
<br /></div>
<div>
You can talk to your visitors, help them find what they are looking for and increase sales!</div>
<div>
<br /></div>
<div>
<a href="https://www.imsupporting.com/get-live-chat-now-free-trial/" target="_blank">Get started today for FREE and see how live chat can help your business!</a></div>
<div>
<br /><a href="https://wordpress.org/plugins/imsupporting/" target="_blank">Got Wordpress? Why not try live chat as a wordpress plugin?</a></div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-79392768176505779802014-09-21T03:26:00.000-07:002014-09-21T03:26:24.874-07:00Why use standard live chat designs? Customize your live chat system!At IMsupporting, We pride ourselves on the amount of features and customization that is possible with our live support chat software.<br />
<br />
With clients ranging from small online shops to large government facilities, we can assure our customers that they are in good hands.<br />
<br />
No matter what kind of website you have, You can customize and design the chat system around it.<br />
Make the chat system act and look like it part of your own website.<br />
<br />
This not only makes it look better for you and your users. It helps increase user confidence in your support facility.<br />
<br />
By adding a high tech chat solution to your business website, you can gain more trust from your users and potentially more sales.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://www.imsupporting.com/wp-content/uploads/2014/01/393x382xcsscustomize-png.png.pagespeed.ic.UfBrk2b_sP.webp" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://www.imsupporting.com/wp-content/uploads/2014/01/393x382xcsscustomize-png.png.pagespeed.ic.UfBrk2b_sP.webp" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Customize the live chat system. Add your own logos and colors. Edit the text & more.</td></tr>
</tbody></table>
<br />If you are looking for a live chat solution. Try <a href="http://imsupporting.com/">IMsupporting.com</a> , We have a 100% free trial and you can be up and running within minutes!<div>
<br /></div>
<div>
<a href="http://www.imsupporting.com/get-live-chat-now-free-trial/" target="_blank">Sign Up Now - FREE</a><br /><br /></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0United Kingdom55.378051 -3.4359729999999912.1996745 -86.05316049999999 90 79.18121450000001tag:blogger.com,1999:blog-382670300088072584.post-53372537126414210802014-08-09T01:33:00.001-07:002019-11-04T07:47:39.641-08:00Realtime website stats and analytics provided by the live chat software.<h2>
See who is on your website in real time!</h2>
With <a href="http://www.imsupporting.com/" target="_blank">IMsupporting</a>, you can view exactly what users are on your website, tag the users and follow where they came from and where they have been.<br />
<br />
This is a great add-on <a href="https://customer-support.financesonline.com/c/live-chat" target="_blank">feature for the live chat software.</a> Not only does it give you a real time insight into how your visitors are behaving, it also helps you get ready for a potential sale or chat session. You can plan what you might need to answer questions about.<br />
<br />
<h3>
How do you view the real time website analytics?</h3>
<div>
When logged into the live chat support dashboard, you are presented with some default tabs.<br />
These tabs are where your live chats will appear. New chats appear in new tabs next to these ones.<br />
You can remove all tabs apart from the "Chat Sessions" tab that is required at all times.</div>
<div>
<br /></div>
<div>
Viewing your real time website monitor is easy.</div>
<div>
By default the "Visitor Monitor" tab has some indicators that are always active for you.</div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://console.imsupporting.com/Images/visitor-stats-tab.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://console.imsupporting.com/Images/visitor-stats-tab.png" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><br />
Realtime Website Visitor Monitoring</td></tr>
</tbody></table>
<div>
<br />
These indicators give you a real time view of how many people are on your website at any one time.</div>
<div>
<b>Active </b>visitors are users who are browsing the site right now.<br />
<b>Idle </b>visitors are users who are either reading a page or have not done anything for a while.<br />
<b>Offline </b>visitors are users who are no longer interacting with your website.</div>
<div>
<br /></div>
<div>
<br /></div>
<h3>
In depth real time visitor analytics</h3>
<div>
Not only do you get the nice, simple overview of who is browsing your website at any time.</div>
<div>
If you click the "Visitor Monitor" tab, You will be given a choice to website visitor monitoring methods.</div>
<div>
<br /></div>
<div>
Enhanced</div>
<div>
With enhanced, you get to view screenshots of the webpage the user is on in real time. Tag the user and much more.</div>
<div>
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Standard</div>
<div>
This doesn't provide screenshots, however you can still tag users and follow their visiting paths.</div>
<div>
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<div>
Micro</div>
<div>
This is a VERY basic, one line per website visitor view.</div>
<div>
<br /></div>
<div>
<b>Here is a screenshot of the Enhanced realtime visitor monitor.</b></div>
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<a href="http://1.bp.blogspot.com/-BergSk3QTjA/UizYQAiqqrI/AAAAAAAAAS4/IzsGsbYpzdo/s1600/instantscreenshots.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="336" src="https://1.bp.blogspot.com/-BergSk3QTjA/UizYQAiqqrI/AAAAAAAAAS4/IzsGsbYpzdo/s1600/instantscreenshots.png" width="640" /></a></div>
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<div>
By seeing your visitor in realtime, you can really get a feel for how active your website is.<br />
You no longer need to just sit around waiting for a chat request to come through. You can see your website alive and working.</div>
<div>
<br /></div>
<h3>
About live chat support.</h3>
<div>
<a href="http://www.imsupporting.com/" target="_blank"><b>Live chat software</b></a> is a great tool used by websites all around the world.</div>
<div>
It can help increase sales, customer satisfaction and reduce bounce rate on a website.</div>
<div>
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<div>
IMsupporting offer a 100% free trial and is 100% download free. Its a webbased live support platform that can be accessed at anytime, anywhere on any device.</div>
<div>
<br /></div>
<div>
<a href="http://www.imsupporting.com/get-live-chat-now-free-trial/" target="_blank"><b>Try it now FREE</b></a></div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-7992262155365840422014-07-20T04:24:00.002-07:002019-11-04T07:45:55.349-08:00HTML5 Desktop notifications within Live chat<h2>
Live chat software with desktop notifications</h2>
<br />
How does the <a href="https://reviews.financesonline.com/p/imsupporting/" target="_blank">IMsupporting</a> live chat software overcome problems associated with software as a service, or more specifically. Online web based software as a service and the ability to notify users of chats waiting while they don't have the chat window visible?<br />
<br />
<h3>
Problem</h3>
<br />
With all web based systems. You are restricted to what the browser can do for you.<br />
For example. A new chat request comes through but you have Microsoft word or excel open and you are not looking at the chat window.<br />
<br />
How do we notify you?<br />
We can use sound, However what if you don't have speakers at your place of work?<br />
We could let you download our windows app to help?<br />
What else can we do?<br />
<br />
Well, Lucky for us. HTML5 Desktop Notifications come to our rescue.<br />
If you use a modern browser such as Chrome or Firefox. We can notify you by sending a small popup to your screen even when the chat window is hidden.<br />
<br />
Example1:<br />
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<a href="http://www.imsupporting.com/images/chrome_notify.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://www.imsupporting.com/images/chrome_notify.png" /></a></div>
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This means that no matter what you are doing. We can also get hold of you.</div>
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<h3>
How to enable desktop notifications</h3>
This is the easy part.<br />
Simply <a href="http://www.imsupporting.com/login/" target="_blank">login to your chat dashboard</a> , Click <b>System Settings</b>, then click <b>Desktop Notifications</b>.<br />
A new tab will open up and simply select "Enable Notifications"<br />
<br />
You can click "Test" to verify they work. If it all works, we will send you messages when a new chat request is pending.<br />
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<a href="http://www.imsupporting.com/wp-content/uploads/2014/07/desktop-notifications-1024x527.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://www.imsupporting.com/wp-content/uploads/2014/07/desktop-notifications-1024x527.jpg" height="328" width="640" /></a></div>
<br />
<br />
For more information, Please visit <a href="http://www.imsupporting.com/desktop-notifications-live-chat/" target="_blank">IMsupporting Desktop Notifications</a> or the <a href="http://www.w3.org/TR/notifications/" rel="nofollow" target="_blank">W3C Standards</a> page<br />
<br />
<a href="http://console.imsupporting.com/enable-notifications.php" target="_blank">A demo of desktop notifications can be found here (Click)</a><br />
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<br />Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-90409118440668068552014-07-07T14:24:00.001-07:002014-07-07T14:27:31.737-07:00IMsupporting launch public Beta of our latest live chat softwareHere at IMsupporting, there are a few things we link to do.<br />
<br />
One these is to constantly improve on what we have created so far.<br />
We have listened to customer feedback and worked around the clock to launch our latest version of our live chat dashboard.<br />
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To try our dashboard, free of charge. Simply head over to <a href="http://imsupporting.com/">IMsupporting.com</a><br />
<br />
So,<br />
What has changed in our new dashboard?<br />
<br />
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<a href="http://4.bp.blogspot.com/--P4-4sVTN1Y/U7sQueV2UKI/AAAAAAAAAVw/zFHxRDnct6A/s1600/newconsole.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/--P4-4sVTN1Y/U7sQueV2UKI/AAAAAAAAAVw/zFHxRDnct6A/s1600/newconsole.png" height="282" width="640" /></a></div>
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<ul>
<li>New tabbed design for chat sessions rather than separate floating windows.</li>
<li>Increased control and fluid interaction with users.</li>
<li>A simpler, cleaner monitoring method for each chat session.</li>
<li>Plus a bunch of tweaks here and there to make the system function quicker and easier than ever.</li>
</ul>
<div>
Below is a screenshot of our latest chat dashboard with some quick information on what each new feature does and looks like.</div>
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Chat tabs</div>
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Each chat now opens in a separate tab. This offers a few extra features than before.</div>
1) Increased space. We can now use more space and give you more room to work with a customer.<br />
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2) Increased visibility of the chat status. Each chat now has an icon indicating if the user is online, offline or is awaiting for a reply. These can be easily seen next to the username.</div>
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If you would like to see the chat in action, or simply give it a try for free. Head on over to IMsupporting.com for your FREE TRIAL</div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-28892102129654634112014-06-25T03:48:00.004-07:002014-06-25T03:48:46.108-07:00Free live chat software integration for your business websiteAs of today,<br />
<br />
IMsupporting live chat now offer <b>FREE </b>integration assistance to ALL business package owners.<br />
<br />
Are you a:<br />
A business without an IT department?<br />
A business without a webmaster to help you install live chat?<br />
A business without the time or energy to install live chat by yourself?<br />
<br />
Dont worry, Whatever your reason for not installing live chat by yourself, We can help!<br />
<br />
We can even run through the system with you and help you get online and start chatting to your visitors.<br />
<br />
Contact our support team at any time for online assistance of as a business customer <u>we will install for you FREE.</u><br />
<br />
<a href="http://www.imsupporting.com/" target="_blank">Sign up now for FREE and try our chat software today.</a><br />
<br />
<b>Live chat</b> is a great tool used by websites all around the world to help increase sales or simply assist with customer and client questions.<br />
<br />
By using chat on your website, you can add a "real time" online salesman to your pages and help assist any user looking for help on a product at any time.<br />
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By chatting to your visitors and answering their questions, you can help gain extra insights into why a customer may not buy a product by your company or help convince a client to by from you.<br />
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We understand that small business owners do not have large IT departments to help install live chat. This is why WE WILL DO IT FOR YOU for free.<br />
<br />
Simply register, purchase the Business package and book an appointment slot for one of our technicians to install it into your website.<br />
<br />
If you use Wordpress, Drupal or your own Custom CMS system we can help.<br />
<br />
In the unlikely event that we cannot integrate with your site ( Access problems, FTP issues, Heavily custom sites that don't allow custom scripts etc ) We will give you a Full 100% refund instantly.Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-25648021764349383512014-05-01T08:35:00.000-07:002014-05-01T09:00:49.270-07:00Using live chat software to boost your conversions and sales<h2>
<span lang="EN-US">Using <a href="http://www.imsupporting.com/" target="_blank">live chat software</a> to boost your
conversions (and sales)</span></h2>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-jKz0TDgqLj0/TzaRhBnhJkI/AAAAAAAAALw/0FPF27bWi4A/s1600/livechatflow.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-jKz0TDgqLj0/TzaRhBnhJkI/AAAAAAAAALw/0FPF27bWi4A/s1600/livechatflow.png" height="262" width="640" /></a></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<a href="http://www.imsupporting.com/" target="_blank"><b>Install Live Chat on your website today FREE - Click here</b></a></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">Having a website just isn’t like any other business;
we can track virtually every aspect in extreme detail. This gives us a huge edge over other brick
and mortar businesses, which largely have to guesstimate how things are going
based on sales trends. So how do we use
this edge?</span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">First, we need to be sure we’re getting all
of the information we possibly can. To
do this, we need to set up tracking.
There are a ton of options out there, but Google analytics is probably
one of the more popular, especially because it’s free. Here’s the main data we want to look at that
it gives us:</span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
</div>
<ul>
<li><span lang="EN-US" style="text-indent: -18pt;">1.<span style="font-size: 7pt;"> </span></span><span lang="EN-US" style="text-indent: -18pt;">Unique views – this is pretty much the benchmark for how much
traffic a site gets. Why? Because page views could be the same person
viewing 30 pages, and we really want to know how many different visitors we’re
getting. You’ll see why in a moment.</span></li>
<li><span lang="EN-US" style="text-indent: -18pt;">2.<span style="font-size: 7pt;"> </span></span><span lang="EN-US" style="text-indent: -18pt;">Bounce rate – the number of people out of a 100 that leave your site
quickly (less than 30 seconds for example).
We want this number to be as low as possible for a few reasons. First, it shows that we have content that our
users want and enjoy. Second, search
engines use bounce rate as part of their algorithm for ranking sites. And third, it doesn’t matter how many unique
views we get if they leave in 10 seconds.
For us to have a chance to take care of those customers, we need them to
hang out for a little bit.</span></li>
<li><span lang="EN-US" style="text-indent: -18pt;">3.<span style="font-size: 7pt;"> </span></span><span lang="EN-US" style="text-indent: -18pt;">Average time on site – This is extremely helpful. This tells you exactly which pages keep your
users interested the longest, and which ones they click off of fast. Use this to tweak your content; constantly
try to increase your average time on site.</span></li>
</ul>
<!--[if !supportLists]--><br />
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">The reason we need all of this information
is to track our conversions. While
higher conversion means higher sales, it almost always also means that we are
doing a better job taking care of what the user is looking for, whether with
content or with a product. </span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">Just so we’re clear, conversions simply
refer to how many people take the action you want. This could be anything from sign up for email
alerts to buying thousand dollar products, it really doesn’t matter. The key is to use all of this tracking to see
exactly what your conversions are, and then constantly try to improve
them. </span></div>
<div class="MsoNormal">
<span lang="EN-US">But how can we use live chat software to
improve these conversations? Here are a
few direct and indirect ways:</span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l1 level1 lfo2; text-indent: -18.0pt;">
</div>
<ul>
<li><span lang="EN-US" style="text-indent: -18pt;">1.<span style="font-size: 7pt;"> </span></span><span lang="EN-US" style="text-indent: -18pt;"> Directly – Obviously, you’ll
get some sales from the live chat itself.
Users that are on the fence might be less reluctant once a live person
explains it to them, or they might just be a little more comfortable after
getting a few specific questions answered.
Additionally, knowing that there is an actual person that can be reached
puts a lot of people at ease that a website is legitimate. </span></li>
<li><br /></li>
<li><span lang="EN-US" style="text-indent: -18pt;">2.<span style="font-size: 7pt;"> </span></span><span lang="EN-US" style="text-indent: -18pt;">Indirectly – this is where we can have a little fun and be
creative. Of course, just the fact that
there is live chat support for a product will help boost conversions. But let’s take that to the next level a
little bit. What about offering it as a
minor up sell? List the product as one
price, then maybe $5 more with live chat support. Offer the chat support free during giveaways.</span></li>
<li><br /></li>
<li><span lang="EN-US" style="text-indent: -18pt;">3.<span style="font-size: 7pt;"> </span></span><span lang="EN-US" style="text-indent: -18pt;">Social media- Tweet the page, post it on Facebook, anywhere you
can. Move people from your social media
sites to your main site by doing free live Q & A sessions on a weekly or
monthly basis. This way, some of the
fringe users who might only be connected to you through social media will be
brought to your main site, and you can connect with them directly during the
chat session. Pretty cool, right?</span></li>
</ul>
<div>
<br /></div>
<span style="text-indent: -18pt;">The biggest key is in training your <a href="http://www.imsupporting.com/" target="_blank">livechat</a> employees not to sell. I know that sounds counter-intuitive, but it’s
true. People don’t like to be sold, even
if it’s something that will make their life better or easier; they want to feel
like they bought of their own accord. Believe
it or not, selling someone something and helping them understand why to buy are
not the same things.</span><!--[if !supportLists]--><br />
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">It’s mostly about attitude. Help the client as much as possible, and if
the product or service truly helps them, they’ll buy it. In fact, if you help them enough, they will
actually feel subconsciously guilty about not buying. Sort of a give/give proposition. Just as importantly, the better experience a
client has (and the more they understand your product or service), the more
likely they are to refer someone to you.
Referrals, put simply, are gold.
Why?</span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">From a conversion standpoint, referrals are
going to be nearly 100%. Why? Think about it. If a commercial on TV is for a product and it
looks useful, you might buy it once you’ve researched it a little bit and know
more about it. But what if your best
friend recommends that same product, telling you how great it works and you should
give it a try because it’ll help you tremendously. Odds are pretty good that you’ll just go out and
buy it. Think of it this way: a referral
is a free commercial for you product from someone that a potential customer
already trusts! You literally cannot buy
that kind of marketing or publicity, so use live chats to create as many
referral opportunities as possible. If
the chat was helpful, ask the customer for referrals!</span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">This can become really powerful when paired
with some good marketing. For example,
create a unique product that is only available to customers who refer
someone. Even better, create a tier of
them. If they refer one person, they get
product a, if they refer 2, product b, etc.
</span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<br />
<div class="MsoNormal">
<span lang="EN-US">It’s not going to take as long to set up,
but using all the data you have and implementing live chat can drastically
improve your conversions and, by extension, your bottom line. <a href="http://www.imsupporting.com/register/sign-up.php" target="_blank">Give it a try</a>!</span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US"><a href="http://www.imsupporting.com/" target="_blank"><b>Install Live Chat FREE - Click here</b></a></span></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-46102636116028629682014-04-10T01:38:00.001-07:002014-04-10T01:38:52.717-07:00HeartBleed OpenSSL issues and the IMsupporting Live Chat Platform<h3>
OPEN SSL Issues with live chat.</h3>
<div>
This is a simple, quick post to notify everyone that IMsupporting is not affected by the Heartbleed OPEN SSL vulnerability.</div>
<div>
<br /></div>
<div>
We have taken mitigating steps to ensure that we have escalated out of the version train that is affected.</div>
<div>
<br /></div>
<div>
If you have any problems, questions or concerns, please email support@imsupporting.com</div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Thanks for your custom.</div>
<div>
-Graham</div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-32370257128567425042014-04-01T01:05:00.000-07:002014-05-18T12:47:21.022-07:00Mind controlled live chat software!<h2>
Great new feature launched today by IMsupporting.</h2>
<br />
<h3>
<a href="http://www.imsupporting.com/" target="_blank">MIND CONTROLLED LIVE CHAT SOFTWARE</a></h3>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div>
<br /></div>
<h3>
Why mind control / mind reading for live chat?</h3>
<div>
People are getting tired of the normal interfaces used online. People don't like to use keyboard or voice control. Its just too much work!</div>
<div>
<br /></div>
<div>
This is where HTML5 Mind Control comes in.</div>
<div>
<br /></div>
<div>
By using one of the newest features brought in with the <b><a href="http://en.wikipedia.org/wiki/HTML5" target="_blank">HTML5 standard</a></b>. IMsupporting now allows users to simply chat by using their mind!</div>
<div>
<br /></div>
<div>
When a chat window opens up for the first time, If your browser detects that its mind control capable. The text bar will change blue and when you think of words that you would normally type they will be entered into the chat screen.</div>
<div>
<br /></div>
<div>
When you are ready to send the message, think about clicking the send button. This will tell the browser to send the chat text.</div>
<div>
<br /></div>
<div>
<br /></div>
<h3>
How does it work?</h3>
<div>
Much like the <a href="http://www.w3schools.com/html/html5_geolocation.asp" target="_blank">HTML5 Geolocation</a>, <a href="http://www.imsupporting.com/" target="_blank">HTML5 Mind control</a> also harnesses the power of the browser and local PC/mobile hardware.</div>
<div>
<br /></div>
<div>
Its a well known fact that LCD and OLED screens give off a small amount of EM radiation. This is similar to the same Electron magnetic waves that your brain can generate.</div>
<div>
<br /></div>
<div>
The great thing about computer hardware is that its susceptible to this very same radiation and can even pick up the variance in this background radiation.</div>
<div>
<br /></div>
<div>
Using the ability on your computer to notice these very small changes in its normal power and voltage regulators, the system can decipher the difference between background radiation and your brain wave activity.</div>
<div>
<br /></div>
<div>
Obviously, As this is a new technology, It doesn't work on all PC's yet and does require people to have their head close to the screen. So give it a try! Your browser may be compatible!</div>
<div>
<br /></div>
<div>
This is an exciting time for live chat software and mind control / mind reading technology.</div>
<div>
<br /></div>
<div>
<a href="http://www.imsupporting.com/" target="_blank">Start today FOR FREE and install live chat on your website.</a></div>
<div>
<br /></div>
<div>
<a href="http://www.imsupporting.com/" target="_blank">Get a Free Trial Today!</a></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-32896164951798792912014-03-31T13:07:00.001-07:002014-03-31T13:07:51.032-07:005 Star rating system and feedback system for live chat.<h2>
New Feature Launch - Simple 5 Star Rating System and Custom Feedback System</h2>
<h3>
Screenshot</h3>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://www.imsupporting.com/wp-content/uploads/2014/03/rating-system-screenshot1.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://www.imsupporting.com/wp-content/uploads/2014/03/rating-system-screenshot1.png" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Live Chat with Star Rating system.</td></tr>
</tbody></table>
<div>
<br /></div>
<h3>
About</h3>
<div>
With IMsupporting, We like features! We like them a LOT!</div>
<div>
Our live chat software comes jammed packed full of features. Some extremely basic and some very advanced features not seen on other platforms.</div>
<div>
<br /></div>
<div>
Today we are talking about our very latest feature. This is our rating system.</div>
<div>
<br /></div>
<div>
Within your <a href="http://www.imsupporting.com/login/" target="_blank">live chat console</a>, you are able to enable or disable the ability to show a simply 5 <a href="http://www.imsupporting.com/live-chat-software-features/5-star-rating-system-live-chat-feedback/" target="_blank">star rating and feedback form</a> to your customers.</div>
<div>
<br /></div>
<h3>
What is a 5 star rating system?</h3>
<div>
A 5 <a href="http://www.imsupporting.com/live-chat-software-features/5-star-rating-system-live-chat-feedback/" target="_blank">star rating and feedback system</a> is exactly what it means. It allows you to offer your customers a simple, single click feedback to you</div>
<div>
<br /></div>
<div>
If a client is unhappy with your chat, they can let you know. Same goes for happy customers.</div>
<div>
<br /></div>
<h3>
Why would I use one on my live chat?</h3>
<div>
Live chat is a great tool used by many websites around the world. By offering them a great live chat experience with the ability to give you feedback, you can insure that they will return in the future knowing that you are looking to increase customer satisfaction.</div>
<div>
<br /></div>
<div>
You can use this feature as a method to help gauge customers general feel for your live chat offering and help your support teams better understand what they are doing well and doing wrong.</div>
<div>
<br /></div>
<h3>
Why would I use live chat software?</h3>
<div>
Live chat software is a great tool. You can use it to help increase sales by offering a realtime salesman to your website.</div>
<div>
Live chat can help increase customer satisfaction by offering support to your users quickly and easily when they want it any time of the day.</div>
<div>
<br /></div>
<div>
<a href="http://www.imsupporting.com/" target="_blank">For a free trial and to see why live chat is a great tool. Visit IMSUPPORTING.com TODAY</a></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0United Kingdom55.378051 -3.4359729999999912.200105 -86.05316049999999 90 79.18121450000001tag:blogger.com,1999:blog-382670300088072584.post-90699818765797770482013-11-30T06:34:00.004-08:002013-11-30T06:34:40.739-08:00WOW - 100% Free live chat software to kick off your 2014 business year<h2>
Completely FREE live chat software</h2>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://www.justlivechat.com/images/jlc_logo.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="172" src="http://www.justlivechat.com/images/jlc_logo.png" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
As the title reads, We have launched our completely free live chat software service!<br />
You can gain access to this by visiting <a href="http://justlivechat.com/"><b><span style="font-size: large;">JustLiveChat.com</span></b></a> and simply registering for free!<br />
<br />
<h3>
Why is it free?</h3>
<div>
We offer the just live chat service free not only because we understand that a good free chat service is hard to come by, but because we listen to our customers.</div>
<div>
Live chat can be expensive and a lot of very small businesses dont want to pay monthly fees simply to chat to their customers.</div>
<div>
<br />So. We offer a "cut down" / "lite" version of the IMsupporting advanced chat system for free.</div>
<div>
This means you can install live chat at zero cost. However if your find that you become increasingly busy or require more features than simply just live chat then you can upgrade to the <a href="http://imsupporting.com/">IMsupporting.com</a> chat system and have more control and more features.</div>
<div>
<br /></div>
<h3>
What features do I get?</h3>
<div>
Well, As the name suggests, You get "Just Live Chat". Its that simple. You register, Install some HTML code into your website and start chatting to your website visitors.</div>
<div>
<br />We do offer some other features as standard live Offline message services ( So people can leave you a message when you are not around ) and some very simple website stats.</div>
<div>
<br />However, The main focus is on live chat.</div>
<div>
<br /></div>
<div>
If you need more features like SSL encryption, Realtime visitor information, Canned messages, Auto replies and many more, then IMsupporting.com's <a href="http://www.imsupporting.com/" target="_blank">live chat software</a> is the best option.</div>
<div>
<br /></div>
<h3>
A screenshot</h3>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://www.justlivechat.com/images/live-chat-screenshot2.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="276" src="http://www.justlivechat.com/images/live-chat-screenshot2.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Live chat software chat screen</td></tr>
</tbody></table>
<div>
<br /></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-70345748066383791572013-10-17T05:25:00.000-07:002013-10-17T08:48:07.630-07:00Free live chat software. Pay with a tweet or facebook post!<h2>
Hi all. Looking for some free live chat software?</h2>
<br />
We have a limited time offer running at the moment. <br />You can get our <a href="http://www.imsupporting.com/" target="_blank">live chat software</a> <b>COMPLETELY FREE</b> for 6 months, simply by paying with a tweet or facebook post!<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-75Gy3PTpjUo/Ul_V1DnFZGI/AAAAAAAAATU/eetYJS_iE4E/s1600/paywithatweet.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img alt="Free live chat software paid with a tweet" border="0" height="227" src="http://3.bp.blogspot.com/-75Gy3PTpjUo/Ul_V1DnFZGI/AAAAAAAAATU/eetYJS_iE4E/s400/paywithatweet.PNG" title="Free live chat software paid with a tweet" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Get a FREE discount code simply my paying with a tweet!</td></tr>
</tbody></table>
<h3>
How do I get my chat software free?</h3>
To take advantage of this offer, Simply <a href="http://www.imsupporting.com/register_now.php" target="_blank">register for our live chat software</a> and after signing up, you will given the option to enter a discount code. Simply click "pay with a tweet or facebook" to get your discount code.<br />
<br />
Once done, Your software will be upgraded completely free to our <a href="http://www.imsupporting.com/prices.php" target="_blank">Personal live chat software</a> package.<br />
<br />
This is a saving of £9.99 PER MONTH! , No payments needed, Your software is completely free!<br />
<br />
Merry early christmas!<br />
<br />
You can pay for it with the button below, take a note of your unique discount code. You need this when signing up for the live chat software.<br />
<br />
<iframe frameborder="no" height="24px" id="paytweet_button2" name="paytweet_button2" scrolling="No" src="http://www.paywithatweet.com/dlbutton02.php?id=bf8fb73afcd2bd88b3729e15f8eb8e9e" width="240px"></iframe>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-54646264208423982022013-09-30T06:37:00.000-07:002013-09-30T06:37:00.148-07:00Free advertising for all our live chat customers!<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-NcPHYM6rULo/TNU19x8tkGI/AAAAAAAAAE0/FlPf9rQqLlM/s1600/logo-text.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="216" src="http://3.bp.blogspot.com/-NcPHYM6rULo/TNU19x8tkGI/AAAAAAAAAE0/FlPf9rQqLlM/s400/logo-text.gif" width="400" /></a></div>
How would you like to have some <b>Free advertising</b>? Maybe a link back to your business website?<br />
<br />
Well today you can!<br />
Simply email us ( support@imsupporting.com ) with your business details and a short testimonial for the IMsupporting <a href="http://www.imsupporting.com/" target="_blank">live chat software</a>!<br />
<br />
Fill in the below and email us!<br />
<br /><b>Your company name: <u> </u></b><br />
<b>Your website address: <u> </u></b><br />
<b>A testimonial for the IMsupporting chat software : <u> </u></b><br />
<b><u><br /></u></b>
<b><u><br /></u></b>
We will add your information to our main front webpage with a DOFOLLOW link back to yourselves.<br />
<br />
<br />
Enjoy.Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-54688593407406520492013-09-16T02:55:00.000-07:002013-09-16T10:19:53.774-07:0017 reasons for using live chat software on your business website.You have seen them. Hidden away on a lot of retail websites now you will find live chat buttons.<br />
You may even get the annoying <a href="http://www.imsupporting.com/" target="_blank">live chat popup</a> asking if you need help!<br />
<br />
Well you are not alone, well over 30% of business websites and online retail websites now utilise <a href="http://www.imsupporting.com/" target="_blank"><b>Live Chat Software</b></a>. You cant deny that realtime live chat support is becoming one of the best methods of talking to your visitors either just for support or to add an online salesman to your website.<br />
<br />
It does work. Not just for you but for your visitors! This is why you need live chat on your website. Without it, you risk being left behind by your competitors.<br />
<br />
We have spent quite some time coming up with these 20 reasons. We hope that after reading you will also understand the need for live chat software on today's internet<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-AhcSPtbsqXk/Ttz3YKLb1cI/AAAAAAAAALE/IxsOD-1B3QE/s1600/realtime_visitors.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="187" src="http://3.bp.blogspot.com/-AhcSPtbsqXk/Ttz3YKLb1cI/AAAAAAAAALE/IxsOD-1B3QE/s320/realtime_visitors.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Realtime visitor monitoring inside the live chat platform</td></tr>
</tbody></table>
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<br />
<br />
<h3>
Its convenient for your customers and potential customers.</h3>
<div>
An <b><a href="http://www.imsupporting.com/" target="_blank">on-line chat system</a></b> provides customers immediate access to your help. </div>
<div>
Wait times are often much less than a call centre, and customers can easily multi-task while waiting. </div>
<div>
Not only do customers get instant access to your and your team, It saves time and money as customers don't need to phone you using 0800 free-phone numbers or even your premium rate numbers.</div>
<div>
<br /></div>
<h3>
Live chat cuts costs and expenses.</h3>
<div>
With the <a href="http://www.imsupporting.com/" target="_blank">IMsupporting live chat</a> platform, we run the infrastructure so you don't have to. This saves money as you only pay for what you use. </div>
<div>
You also take less phone calls freeing your operators up to work on more productive tasks and more importantly assisting customers more effectively. </div>
<div>
<br /></div>
<h3>
Increases sales.</h3>
<div>
Not only do you save time and money with<b> live chat</b>, it can also help increase revenue for your business. Simply adding live chat to your site helps show to your clients that you are available to them and want to engage with them.</div>
<div>
By engaging with clients often or simply by helping potential customers will help to increase your sales and more importantly, YOUR PROFIT!</div>
<div>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://4.bp.blogspot.com/-jKz0TDgqLj0/TzaRhBnhJkI/AAAAAAAAALw/0FPF27bWi4A/s1600/livechatflow.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="262" src="http://4.bp.blogspot.com/-jKz0TDgqLj0/TzaRhBnhJkI/AAAAAAAAALw/0FPF27bWi4A/s640/livechatflow.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Increase sales with Live Chat</td></tr>
</tbody></table>
<br /></div>
<h3>
Get the edge over your competition.</h3>
<div>
Almost every company in the world will have a telephone number, an email address and a mailing address. Not all companies use live chat software on their websites however more and more customers are expecting companies to utilise <b>live chat</b>!</div>
<div>
By being one of the early adopters in your industry you are not only helping your image by becoming more transparent with your communications, You are also leading the way! </div>
<div>
By becoming innovative and taking the leap into online communications, you are also showing that you mean business to your clients and competition!</div>
<div>
<br /></div>
<div>
<h3>
Tap into a customers pain point</h3>
By using live chat, You can quickly understand a users pain point. Not only because users will generally be more open and frank with regards to their problem but because you have the time to step back and understand the issues in hand before replying unlike a high pressure situation over the traditional phone call.<br />
You get to ask the questions you want and wait for the clients answers before moving on.</div>
<div>
<br /></div>
<div>
<h3>
Using live chat helps increase customer satisfaction.</h3>
When a visitor needs an answer to a question. They want the answer FAST! This is where live chat software comes in. Not only do you get to answer them quickly, you also get a chance to upsell or even answer further questions they may have.<br />
A internet user may leave your site before finding an answer, using live chat software helps keep users on your website.</div>
<div>
<br /></div>
<div>
<h3>
Monitor your visitors and their behaviours on your website.</h3>
With realtime visitor monitoring, You get to see where visitors are who they are and where they came from. See what pages are popular and focus your attention on these pages.</div>
<div>
<br /></div>
<div>
<h3>
Real-time visitor information and metrics help understand important pages.</h3>
On top of simply monitoring where your users are, you also get many more useful metric that help you understand performing pages and bad pages. If visitors are coming to a popular page but are not doing anything on it, you get to see what changes you need to make to help convert more visitors into paying customers!<br />
With live chat software, you can chat to your visitors and understand what isnt or is working well on your website!</div>
<div>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-JjjmUGPFdN4/UQ6AjEkvj9I/AAAAAAAAAQw/5uh1WSLdW9E/s1600/otherlefttab.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="252" src="http://3.bp.blogspot.com/-JjjmUGPFdN4/UQ6AjEkvj9I/AAAAAAAAAQw/5uh1WSLdW9E/s400/otherlefttab.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Stats and user/visitor tracking</td></tr>
</tbody></table>
<br /></div>
<div>
<h3>
Live chat gives a better first impression.</h3>
</div>
<div>
First impressions really do mean the world to users. Especially ones that would like to spend money. Having <b>live chat software</b> on your website helps push the word that you are around to help if need be. Users like to be able to get assistance when possible and as fast as possible. Live chat facilities this perfectly and most importantly affordably.<br />
<br /></div>
<div>
<h3>
No downloads.</h3>
The IMsupporting live chat software requires ZERO downloads. As a "cloud" service provider we handle all the infrastructure for you.<br />
You simply signup free, insert a small bit of HTML code into your website for your live chat button and wait for users to start chatting!<br />
All 100% through your webbrowser.<br />
However. Saying this, if you really wanted to have a desktop live chat app, Then we also have a downloadable live chat software client available.</div>
<div>
<br /></div>
<div>
<h3>
UTF8 Compatible, Speak in your customers language.</h3>
Our live chat software is 100% UTF8 friendly. This means you can customise the chat software in your own language if needed.</div>
<div>
<br /></div>
<div>
<h3>
Customer feedback</h3>
The IMsupporting <b>live chat software </b>is a perfect way to communicate with your clients. Every time you talk to your client, you get feedback! Feedback is great! So use this information to help deliver a better service to your visitors!</div>
<div>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://1.bp.blogspot.com/-BergSk3QTjA/UizYQAiqqrI/AAAAAAAAAS4/IzsGsbYpzdo/s1600/instantscreenshots.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="336" src="http://1.bp.blogspot.com/-BergSk3QTjA/UizYQAiqqrI/AAAAAAAAAS4/IzsGsbYpzdo/s640/instantscreenshots.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Monitor your website visitors in realtime!</td></tr>
</tbody></table>
<br /></div>
<div>
<h3>
Multi task.</h3>
The live chat software enables operators to multi-task. You can chat to multiple users in the same window. Even help other operators out by taking over ( or transferring ) your visitors to other live chat operators.</div>
<div>
<br /></div>
<div>
<h3>
Instant sales leads.</h3>
By talking to your visitors through live chat, You gain an extra sales channel that your competition may not have. Use this to your advantage! Support your visitors, ask them questions and most importantly gain more leads directly through your website!<br />
Some business's have reported almost double their sales simply by utilising live chat effectively on their websites.</div>
<div>
<br /></div>
<div>
<h3>
Scalable live chat.</h3>
As the IMsupporting live chat software is 100% cloud based, We run the infrastructure so you can focus on supporting your clients. If you suddenly need more chats per day or suddenly require more chat bandwidth, we will scale to your needs!</div>
<div>
<br /></div>
<div>
<h3>
Risk free solutions.</h3>
By using our free trial or paying monthly without any contracts you can scale your solution when needed or even cancel at the drop of a hat!</div>
<div>
<br /></div>
<div>
<h3>
Automate common responses.</h3>
</div>
<div>
With live chat software, you may get a lot of the same questions. We cater for this by allowing you to create pre-defined responses and quickly answer these common questions.<br />
This enables you to offer an excellent support service while still focusing on the more complex support issues!</div>
<div>
<br /></div>
<div>
<br /></div>
<div>
<span style="font-size: large;"><b><u>Want to get started? <a href="http://www.imsupporting.com/register_now.php" target="_blank">Install live chat</a> today for free!</u></b></span></div>
<div>
<br /></div>
<div>
<i>Do you have any experiences with live chat? </i></div>
<div>
<i>Have me missed out a perfect reason for using it?</i></div>
<div>
<i>Let us know using the comment form below!</i></div>
<div>
<i><br /></i></div>
<div>
<i>Do you know someone who would benefit from this list? Why not SHARE?</i></div>
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<br /></div>
<div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-16766072685430971472013-09-08T13:05:00.002-07:002013-09-16T02:55:21.605-07:00Real Time visitor tracking with screenshotsHow would you like to view and track your visitors in real time on your website?<br />
<br />
The IMsupporting <a href="http://www.imsupporting.com/" target="_blank">live chat software</a> offers not only instant realtime tracking, We also give you a great view of the pages your visitors are on at any given time ( as long as the system can access these pages )<br />
<br />
Dont worry though if we cant access the page. You can turn this feature off and "hide" the screenshots.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://4.bp.blogspot.com/-BergSk3QTjA/UizYQAiqqrI/AAAAAAAAAS0/kN63lDElJEA/s1600/instantscreenshots.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="336" src="http://4.bp.blogspot.com/-BergSk3QTjA/UizYQAiqqrI/AAAAAAAAAS0/kN63lDElJEA/s640/instantscreenshots.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Live chat realtime visitor and user monitoring. See who is on your website in realtime!</td></tr>
</tbody></table>
Once you have added the live chat software to your website, you will be able to open the visitor monitoring and view what pages people are on in real time.<br />
<br />
Dont have live chat?<br />
<br />
Now worries, <a href="http://www.imsupporting.com/" target="_blank">Simply click here to register FREE </a>Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-40486642720860286432013-08-30T05:36:00.002-07:002013-08-30T05:37:06.409-07:00IMsupporting live chat offer bespoke chat solutions to business and corporate websites.<span style="font-family: Verdana, sans-serif;">Today <a href="http://www.imsupporting.com/" target="_blank">IMsupporting live chat</a> have launched a new package available to the public.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif;">The Corporate bespoke live chat software package is designed for large scale websites that require a higher resource usage than others. <br /><br />You get a dedicated server for just your account and you can have as many visitors, operators and chats a day as you like. <br /><br />The platform is yours and only you use it. Obviously it would still be limited to the power of the dedicated server itself however this would cover the majority of uses and we monitor these platforms carefully to ensure smooth running and consultation with you should the platform need faster hardware etc.</span></span><br />
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif;">IMsupporting provide hosted <a href="http://www.imsupporting.com/" target="_blank">live chat software</a> solutions to a wide range of personal and business websites as a "Software as a service" chat solution.</span></span><br />
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif;">For more information or to get a free trial, please visit: <a href="http://www.imsupporting.com/">http://www.IMsupporting.com</a></span></span><br />
<span style="text-align: center;"><span style="font-family: Verdana, sans-serif; font-size: x-small;"><br /></span></span>Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0United Kingdom55.378051 -3.4359729999999912.202562 -86.05316049999999 90 79.18121450000001tag:blogger.com,1999:blog-382670300088072584.post-17618910980705168992013-05-22T13:35:00.003-07:002013-09-16T02:54:50.313-07:00Live chat WordPress plugin. For rapid live chat support deployment.<h2>
IMsupporting launch Live chat button plugin for WordPress.</h2>
<div>
Do you own a Wordpress website? Looking for <b>live chat software</b>?</div>
<div>
Then IMsupporting is a great tool to help enable you talk to your visitors in realtime.</div>
<div>
<br /></div>
<div>
By installing the IMsupporting wordpress plugin, You can add a <b>live support button</b> to your website within seconds!</div>
<div>
<br /></div>
<div>
<a href="http://www.imsupporting.com/images/easyas12.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="400" src="http://www.imsupporting.com/images/easyas12.png" width="337" /></a><strong style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Installation:</strong><span style="font-size: x-small;"><span style="font-family: Verdana, Geneva, sans-serif;">- Download the plugin and unzip it into your </span><span style="font-family: Verdana, Geneva, sans-serif; text-decoration: underline;"><em>/wp-content/plugins/</em></span><span style="font-family: Verdana, Geneva, sans-serif;"> directory </span><br style="font-family: Verdana, Geneva, sans-serif;" /><span style="font-family: Verdana, Geneva, sans-serif;">- Click Plugins on your Wordpress admin page and click "enable" for IMsupporting.</span><br style="font-family: Verdana, Geneva, sans-serif;" /><span style="font-family: Verdana, Geneva, sans-serif;">- Click Settings on your Wordpress admin page and click IMsupporting chat. Enter your "SiteID" and click save.</span><br style="font-family: Verdana, Geneva, sans-serif;" /><span style="font-family: Verdana, Geneva, sans-serif;">+ Edit any other options you would like.</span></span></div>
<div>
<span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br /></span></div>
<div>
<span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><a href="http://www.imsupporting.com/plugins/wordpress-latest.zip" target="_blank">Download the chat plugin here</a></span></div>
<div>
<br /></div>
<div>
You will need a chat account, To register. Simply visit <a href="http://imsupporting.com/">IMsupporting.com</a></div>
<div>
<br /></div>
<div>
Using <b>live chat</b> on your website can be a great way to increase sales and customer satisfaction.</div>
<div>
Talk to your website visitors and add a virtual salesman to your site.</div>
<div>
<br /></div>
<div>
Any business that has a product to sell online would be foolish not to utilise the next big thing online. Get in there fast and get ahead of your competitors.</div>
<div>
<br /></div>
<div>
Why let visitors leave your site for someone else if they have a question? let them ask you in real time and get that sale today!</div>
<div>
<br /></div>
<div>
The <b>IMsupporting live chat software</b> is 100% webbased (<b> cloud based live chat software</b> ) , No downloads are needed for either you or your clients and prices starting from <b>£9.99</b> its affordable for any size business.</div>
<div>
<br /></div>
<div>
Start today and get your FREE trial.</div>
<div>
<a href="http://www.imsupporting.com/" target="_blank">IMsupporting Live Chat Software</a></div>
<div>
<br /></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-67353747384618030052013-05-10T09:58:00.000-07:002013-05-10T09:58:31.247-07:00See what live chat software would look like on your site without installing it!<h2>
How would you like to see what live chat software can look like on your own website without even installing it?</h2>
Well today you can FOR FREE!<br />
<br />
Simply visit the IMsupporting "<a href="http://www.imsupporting.com/preview-live-chat-on-your-website" target="_blank">Live support chat preview page</a>" and enter your website address.<br />
<br />
We will then re-generate your website and show you how it would look using one of our sample chat buttons.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="http://i.imgur.com/cxPz4ML.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="279" src="http://i.imgur.com/cxPz4ML.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Live chat software preview</td></tr>
</tbody></table>
<span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Live chat software is a great way to increase sales and customer satisfaction. IMsupporting are a UK based provider with many years in the industry.</span><br />
<br />
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">
<br /></div>
<span style="font-family: Verdana, Geneva, sans-serif;"><span style="font-size: 14px;">No downloads are required as the IMsupporting system is 100% web based.</span></span><br />
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">
<br /></div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">
<strong><a href="http://www.imsupporting.com/" title="Cloud based live chat software">Cloud based live chat software</a></strong></div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">
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<br /></div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">
<a href="http://www.imsupporting.com/" target="_blank">Sign Up today FOR FREE</a></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-70547257248651410452013-04-23T00:09:00.001-07:002013-04-23T00:09:24.536-07:00IMsupporting Live Chat Software Scores High On Marks Marketing Toolbox<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-blcW4lq2Tz4/UXYzlZ2g4OI/AAAAAAAAARY/wdAj2Rxkfms/s1600/xino.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-blcW4lq2Tz4/UXYzlZ2g4OI/AAAAAAAAARY/wdAj2Rxkfms/s1600/xino.jpg" /></a></div>
<div class="MsoNormal">
<span lang="EN-US">Marks Marketing Toolbox is a one-stop place
for the best hand picked <a href="http://marksmarketingtoolbox.com/">internet
marketing tools</a> and ecommerce software. IMsupporting has recently been
added to the <a href="http://marksmarketingtoolbox.com/live-chat-software/" title="View all posts in Live Chat Software">Live Chat Software</a> category
with a total of 4.5 stars out of a possible 5 stars which ranks it as one of
the top live chat tools on the site.<o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">I know what you're thinking - Just what is
Marks Marketing Toolbox? <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">The site was made to showcase the best
marketing and ecommerce tools from around the web and the idea was to have the
best of the best in one place, which will not only save you time by not
searching for the products yourself on Google, Yahoo, or Bing but also the
products are quality products.<o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">Every marketing software and ecommerce
software is handpicked by Mark and added to the site one of the features on the
site is the rating system which rates every product by Features, Ease of use,
and Support – plus anyone can visit Marks Marketing Toolbox and rate the
products as well! <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">Marks Marketing Toolbox has everything from
SEO Software, Linkbuilding Software, Backlink Checker, Directory Submission
Software, Landing Page Software and of course Live Chat Software plus loads
more, it really is a complete directory and online resource for the best
internet marketing tools you will find!<o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<span lang="EN-US">Thanks again to Marks Marketing Toolbox.</span></div>
<div class="MsoNormal">
<span lang="EN-US">- The IMsupporting Team</span></div>
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-64418680561258950732013-04-14T10:40:00.002-07:002013-04-14T10:40:56.037-07:00How live chat helps increase sales!<br />
<h2>
What is live chat?</h2>
<div class="MsoNormal">
<b>Live chat software</b>
is a tool utilised by an ever increasing number of e-commerce websites around
the world. It enables websites to
communicate with their visitors in real-time through a simple web based
interface.<br /></div>
<div class="MsoNormal">
<b>Live cha</b>t comes in a few different forms. Some are available
to download that you need to install on your PC’s others are web based services
that require no installation or maintenance. One such example would be <a href="http://www.imsupporting.com/">IMsupporting.com</a> </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
</div>
<h2>
Cost effective</h2>
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Using live chat software for customer communication is
more cost effective per contact than telephone or even "snail"mail communication.</div>
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<br /></div>
<div class="MsoNormal">
</div>
<h2>
Lower shopping cart abandonment.</h2>
<div class="MsoNormal">
<b>Shopping cart abandonment</b> refers to the number of visitors
who commence a website purchase but don't complete the purchase for one reason
or another.</div>
<div class="MsoNormal">
In most cases the reason for the abandonment is normally
related to a simple query that the user couldn't find an answer to.</div>
<div class="MsoNormal">
By offering <b>live
chat</b> from your shopping cart you are able answer customer’s queries
quickly and efficiently helping you guide customers to a successful transaction
and increasing your sales.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
</div>
<h2>
Save money by using live chat software.</h2>
<div class="MsoNormal">
By using web based (Cloud based) software as a service
you no longer need to pay for the I.T infrastructure and servers that you would
use to run the solution. On top of this you also don't need to be concerned
about maintenance, software upgrades or patching. </div>
<div class="MsoNormal">
This is all handled by the <b>live chat</b> provider.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
</div>
<h2>
What kind of features are available with live chat? </h2>
<div class="MsoNormal">
While live chat solutions come with a wide range of
features, the most important are features such as:</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]-->-<span style="font-size: 7pt;">
</span><!--[endif]-->Real-time visitor monitoring. This helps you
watch and track your visitors paths on your websites in real-time.</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]-->-<span style="font-size: 7pt;">
</span><!--[endif]-->IP Geo-Location. Geo-tagging and Geo-location
allow you to see where your visitors are coming from. Newer web browsers even
allow you to view a user’s location with accuracy of 100 meters This uses a new
HTML standard that is available on all modern internet devices.</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]-->-<span style="font-size: 7pt;">
</span><!--[endif]-->Canned messages. With canned messages you can
setup pre-defined responses to common questions.</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]-->-<span style="font-size: 7pt;">
</span><!--[endif]-->Automated replies. These allow you to answer
common questions with minimal input from your support staff.</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]-->-<span style="font-size: 7pt;">
</span><!--[endif]-->Custom integration. With CSS customisations, you
can integrate live chat into your own website quickly and easily.</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<br /></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
</div>
<h2>
Where to get live chat software</h2>
<div class="MsoNormal">
Providers such as<b>
IMsupporting </b>( <a href="http://www.imsupporting.com/">http://www.imsupporting.com</a>
) are web based , always online and affordable.</div>
<div class="MsoNormal">
You can access a 100% free trial and start testing within minutes!</div>
<div class="MsoNormal">
Once you realise the potential in live chat software, you
will soon discover that you can’t operate without it.</div>
<br />
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<br /></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<br /></div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-77209326779218195902013-02-19T03:01:00.000-08:002013-02-19T03:01:06.973-08:00Live chat software - View your visitors path on your website<h2>
View your visitors path on your website</h2>
<div>
<br /></div>
<h3>
About</h3>
When people visit your website, You normally get to view what page they landed on, What page they came from and a time.<br />
<br />With the IMsupporting <b>Live Chat Software</b>, You get to see all this data and more with visitor path's<br />
<br />To see more information about your visitor, Simply click Visitor Paths in the "Realtime visitor monitor" or from the main chat screen when talking to someone.<br />
<br />
Visitor paths are available on all packages.<br />
<br />
<a href="http://www.imsupporting.com/" target="_blank">Looking for live chat software? </a>Click <a href="http://www.imsupporting.com/" target="_blank">here</a> to sign up FREE OF CHARGE and start talking to your visitors today.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-NphXjTL36yc/USNbM_GvG7I/AAAAAAAAARA/dP-Fs5W1zbo/s1600/vispaths.PNG" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="408" src="http://3.bp.blogspot.com/-NphXjTL36yc/USNbM_GvG7I/AAAAAAAAARA/dP-Fs5W1zbo/s640/vispaths.PNG" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Live chat software with visitor path information</td></tr>
</tbody></table>
<br />Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-14690592028836764012013-02-09T05:56:00.001-08:002013-02-09T05:56:06.040-08:00Automatic live chat replies - Automate the replies given by the live chat software<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-DC22aQJlBrI/TN5sXK4aKoI/AAAAAAAAAFs/8VezzKtVdNE/s1600/logo-text.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="84" src="http://1.bp.blogspot.com/-DC22aQJlBrI/TN5sXK4aKoI/AAAAAAAAAFs/8VezzKtVdNE/s320/logo-text.gif" width="320" /></a></div>
Another day,<br />
Another feature.<br />
<br />
As always, IMsupporting are busy bringing more and more features to our customers.<br />
<br />
Today is no different.<br />
<br />
We would like to introduce you to our very latest <a href="http://www.imsupporting.com/" target="_blank">live chat</a> feature.<br />
<br />
<h2>
Automatic live chat replies.</h2>
<div>
Do you ever find yourself tired of answering the same question over and over again?</div>
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="http://www.imsupporting.com/images/autoreplybutton.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="http://www.imsupporting.com/images/autoreplybutton.png" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Automatic Chat Replies</td></tr>
</tbody></table>
<div>
Well, now you don't need to!<br /><br />With IMsupporting's <a href="http://www.imsupporting.com/" target="_blank">live chat software</a>, you can configure <a href="http://www.imsupporting.com/live-chat-autoreply" target="_blank">automatic chat replies</a>. Enter the text you want to search for and then enter the reply you would like to send.</div>
<div>
<br /></div>
<div>
Done.</div>
<div>
<br /></div>
<div>
Next time a visitor starts a chat session with you and asks a question containing your keywords, The chat software will <a href="http://www.imsupporting.com/live-chat-autoreply" target="_blank">automatically reply</a> with the specified answer for you.</div>
<div>
You can even configure the username that the system will reply with.</div>
<div>
<br /></div>
<div>
Why not give it a try today?<br /></div>
<div>
Simply sign up for a 100% free live chat trial and click enable <a href="http://www.imsupporting.com/live-chat-autoreply" target="_blank">automatic replies</a> on the control panel.</div>
<div>
<br /></div>
<div>
You can configure your replies from the Chat button and User settings panel.</div>
<div>
<br /></div>
<div>
<a href="http://imsupporting.com/">IMsupporting.com</a></div>
<div>
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<div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0tag:blogger.com,1999:blog-382670300088072584.post-42018668239883406092013-02-03T07:20:00.000-08:002013-02-03T07:22:00.267-08:00How live chat software can help you as a website ownwer<h2>
IMsupporting are a UK based live chat service provider. </h2>
We have been working on world class features for years and feel you are now ready to be exposed to them!<br />
<br />
So,<br />
How can the <a href="http://www.imsupporting.com/" target="_blank">IMsupporting live chat software</a> ( <a href="http://www.imsupporting.com/" target="_blank">Live support software</a> ) help you?<br />
<br />
Lets run through a few of the IMsupporing features that are more pronounced in supporting you and your users through live chat.<br />
<br />
<h3>
Live chat software</h3>
<div>
The most important feature of live chat is the actual chat software itself. IMsupporting are a 100% webbased provider meaning you or your users don't need to download any software to use it.</div>
<div>
<br /></div>
<div>
You simply login to the console via our website and start using. The great advantage of this software is that you simply pay for what you use and you don't need to worry about updates! We do them for you.</div>
<div>
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-2KUwuO19WC4/TrVBJjb1vCI/AAAAAAAAAK0/GXthRZB2pxs/s1600/webkit_chrome_voice_inpu_smallert.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="http://1.bp.blogspot.com/-2KUwuO19WC4/TrVBJjb1vCI/AAAAAAAAAK0/GXthRZB2pxs/s200/webkit_chrome_voice_inpu_smallert.png" width="189" /></a></div>
<div>
The IMsupporting chat software has many features. For example:</div>
<div>
<br /></div>
<div>
- <a href="http://www.imsupporting.com/design_customisation" target="_blank">Live chat styling</a></div>
<div>
You can style your chat window however you like through CSS customization's.</div>
<div>
<br />
- <a href="http://www.imsupporting.com/live_chat_foresight_sneak_peek" target="_blank">Foresight</a></div>
<div>
You can see what the visitor is typing before they press send. This helps you and your support staff identify an answer before the user has even finished their question.</div>
<div>
<br />
- <a href="http://www.imsupporting.com/encrypted_live_chat" target="_blank">SSL encrypted live chat</a><br />
With SSL enabled, all communication with the end user is encrypted to help prevent eavesdropping on the chat session.</div>
<div>
<br /></div>
<div>
- <a href="http://www.imsupporting.com/live_chat_call_for_help" target="_blank">Multiple operators with multi-chat</a></div>
<div>
You can have as many operators as you require to help answer chat sessions. Operators can have as many chat sessions open at any one time as they like ( What will fit on their screen )</div>
<div>
<br /></div>
<div>
- <a href="http://www.imsupporting.com/live_chat_canned_messages" target="_blank">Canned chat responses</a></div>
<div>
To help answer your visitors questions as quickly as possible, You can create "Canned messages" that operators can simply click on to send an automated answer to common questions.</div>
<div>
<br /></div>
<div>
+ Much Much Much more <a href="http://www.imsupporting.com/features" target="_blank">live chat features</a>.</div>
<div>
<br /></div>
<div>
<br /></div>
<h3>
Live chat reports and visitor statistics</h3>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-JjjmUGPFdN4/UQ6AjEkvj9I/AAAAAAAAAQw/5uh1WSLdW9E/s1600/otherlefttab.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="202" src="http://3.bp.blogspot.com/-JjjmUGPFdN4/UQ6AjEkvj9I/AAAAAAAAAQw/5uh1WSLdW9E/s320/otherlefttab.png" width="320" /></a></div>
Not only does the IMsupporting <a href="http://www.imsupporting.com/" target="_blank">chat software</a> supply you with a great set of chat features, you also get great visitor and chat statistics.</div>
<div>
<br /></div>
<div>
Find out where your visitors are coming from, what country, website and more.</div>
<div>
<br /></div>
<div>
See how many hots you get over time and use this information to help deliver a better experience to your website users.</div>
<div>
<br /></div>
<div>
<br /></div>
<h3>
Free live chat software trial</h3>
<div>
Why not give IMsupporting a try FOR FREE. No credit card information needed. Get up and running within minutes.</div>
<div>
<a href="http://www.imsupporting.com/" target="_blank">Try imsupporting live chat now</a></div>
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Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0United Kingdom55.378051 -3.4359729999999912.2172075 -86.05316049999999 90 79.18121450000001tag:blogger.com,1999:blog-382670300088072584.post-80577544959956861602013-02-01T00:26:00.002-08:002013-02-01T00:26:31.084-08:00Amazing new Live Chat console from IMsupporting<div class="separator" style="clear: both; text-align: center;">
<a href="http://console.imsupporting.com/marketing/live-chat-software.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="400" src="http://console.imsupporting.com/marketing/live-chat-software.png" width="300" /></a></div>
Today, IMsupporting launch a beta / preview version of our <a href="http://www.imsupporting.com/live-chat-login.php" target="_blank">next generation live chat software</a>.<br />
<br />
With IMsupporting, You can talk to your website visitors in realtime to either help support them or to help generate sales.<br />
<br />
IMsupporting gathers other information for you, Like website referrers ( Who is sending you visitors ), Generic website stats and other information all view-able through our new reporting portal.<br />
<br />
Features like "Realtime visitor monitoring, HTML5 geolocation, Foresight (See what your visitors type before sending ) , and much much more are available.<br />
<br />
<a href="http://www.imsupporting.com/" target="_blank">Start your free trial live chat software today!</a><br />
<br />
Live Chathttp://www.blogger.com/profile/17805308302681693994noreply@blogger.com0United Kingdom55.378051 -3.4359729999999912.2172075 -86.05316049999999 90 79.18121450000001