Respond in seconds
AI handles repetitive questions instantly, reducing queue pressure and improving first-touch response speed.
Why teams choose hybrid AI live chat
This approach combines automated speed with real human judgment, so support quality stays high as volume grows.
Escalate intelligently
When intent is complex or high-value, conversations route to humans for context-aware resolution.
Capture qualified leads
Chat flows collect key details early so sales and support teams can prioritize the right follow-up.
How setup works
- Create your account using the signup form on this page.
- Add your website and configure your preferred chat behavior.
- Install chat on your pages and start responding with AI + human coverage.
Built for practical adoption
IMSupporting is designed for teams that want clear operational control, predictable setup, and a realistic path to faster customer response times.
Pricing is consistent across deployments: Solo £49.99/month with 1 operator account, Business £1,499/month starting with 20 operator accounts, and Bespoke monthly plans for enterprise needs. Additional operators are £14.99 per operator per month.
Start free setupFrequently asked questions
Can I keep humans in the loop with AI replies?
Yes. The hybrid model lets AI handle routine questions while your agents can step in whenever needed.
How quickly can I get live chat running?
Most teams can launch quickly once the account is created and the chat script is installed on their site.
What do I need to sign up?
Only an email address, a password, and the website URL where chat will be installed.
What is the standard pricing model?
Solo is £49.99 per month and includes 1 operator account. Business is £1,499 per month and starts with 20 operator accounts. Bespoke monthly pricing is available for larger deployments. Additional operators are £14.99 per operator per month.